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wikipedia.org
https://en.wikipedia.org/wiki/Interactive_voice_re…
Interactive voice response - Wikipedia
Interactive Voice Response (IVR) systems are automated telephony systems that interact with callers, gather information, and route calls to the appropriate recipient. They operate using voice recognition and Dual-Tone Multi-Frequency (DTMF) input from a telephone keypad.
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forbes.com
https://www.forbes.com/advisor/business/what-is-iv…
What Is IVR (Interactive Voice Response) & How Does It Work?
Interactive voice response (IVR) is a technology included in today’s leading voice-over-internet-protocol (VoIP) solutions that greets and acts on information it collects from callers.
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amazon.com
https://aws.amazon.com/what-is/interactive-voice-r…
What Is IVR? - Interactive Voice Response Explained - AWS
Interactive voice response (IVR) is an automated phone system that allows your customers to choose from voice menu options and interact using voice and number pads. When customers call an organization's customer service number, they hear a recorded voice asking them to choose from a series of options, like language or department.
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ibm.com
https://www.ibm.com/think/topics/interactive-voice…
What is interactive voice response (IVR)? - IBM
Interactive voice response (IVR) is an automated telephone system technology that enables callers to receive, provide information or make requests by using voice or menu inputs. It allows them to complete these tasks without speaking to a virtual agent.
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ringcentral.com
https://www.ringcentral.com/contact-center/interac…
IVR System for Business: Benefits & How It Works | RingCentral
IVR stands for Interactive Voice Response and is an automated business phone system feature that provides callers with lists of pre-recorded options to choose from through spoken responses or keypad inputs. So, that’s your definition of IVR, but what does it really mean?
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zoom.com
https://www.zoom.com/en/blog/ivr/
What is IVR and how does it work? | Zoom
If you’ve ever called customer service and encountered an automated voice guiding you through menu options, you’ve used interactive voice response (IVR). IVR technology allows businesses to manage calls efficiently, enabling callers to interact with automated menus using voice or keypad inputs.
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calilio.com
https://www.calilio.com/blogs/what-is-ivr
What is Interactive Voice Response (IVR) & How It Works
What Is an Interactive Voice Response (IVR)? An Interactive Voice Response (IVR) is a phone system feature that lets callers interact with a company’s automated menu using voice or keypad inputs. When you call a business, an automated voice answers and presents a menu of options.