The AI agent bottleneck isn't model performance — it's permissions

Enterprise AI agents stall on permissions, not model performance. Workday's Sana platform builds the governance layer ...
No Jitter

Leveling Out Agent Performance

A company’s contact center workforce comprises a range of skills and capabilities. Good supervisors strive to create balance across a shift, so they can optimize the customer experience for any ...
Geeky Gadgets

LangSmith’s Insights AI Agent : Your Key to Better User Understanding

What if you could uncover the hidden stories behind your conversational AI agents, without spending hours manually combing through data? Imagine pinpointing recurring user concerns, identifying agent ...
VentureBeat

Open-source MCPEval makes protocol-level agent testing plug-and-play

Enterprises are beginning to adopt the Model Context Protocol (MCP) primarily to facilitate the identification and guidance of agent tool use. However, researchers from Salesforce discovered another ...
InfoWorld

Databricks adds customizable evaluation tools to boost AI agent accuracy

New Agent Bricks features — Agent-as-a-Judge, Tunable Judges, and Judge Builder — are designed to help enterprises fine-tune agent performance and align AI behavior with business-specific standards.
Geeky Gadgets

20 Essential AI Agents Build Tips : The Secrets to Near-Human Precision

What if your AI agent could not only think but also reason, adapt, and deliver results with near-human precision? While the promise of AI agents is undeniably exciting, the reality often falls short ...
Business Wire

New Qualtrics Quality Management Improves Contact Center Performance and Agent Retention

PROVO, Utah & SEATTLE--(BUSINESS WIRE)--Qualtrics (Nasdaq: XM), the leader and creator of the experience management (XM) category, today announced Qualtrics Quality Management (Qualtrics QM), a new AI ...