We're pleased to be part of the planning for Call Center Demo in Dallas, coming up next month. And as observers of the call center industry for many years now, we figure it's our duty and privilege to ...

* Lots of excitement at this year’s Call Center Demo/Western Telework Conference What a difference a year makes. At last week’s Call Center Demo Show and Western Telework Conference in Dallas, the ...

Believe it or not, that’s how some companies kick off their at-home call center agent programs – and one of the big reasons they fail. Presuming the best or most eager in-house agents will make the ...

As we think ahead to CMP's call center events later this year, we're looking forward to enjoying Orlando in the spring and Seattle at the end of summer. We're especially optimistic because our most ...

Cincom Systems' Synchrony customer experience management solution continues its run of success by winning the Call Center Demo & Conference - Dallas Best of Show Award. Synchrony was also recently ...