Let’s say, your medical device business has received a complaint from a customer. It happens to all medical device manufacturers and the complaint can range from the relatively minor to severe with ...

According to the report, 1,100 complaints were filed in 2025, up from 770 in 2024, while the average complaint-handling time ...

So RBS and Nat West have been fined £2.8 million for mishandling customer complaints. This may not come as a surprise to any of the customers who complained but does prompt the obvious question – why ...

One of the most unpleasant parts of any contracting job or business is dealing with complaints. Rather than treating them as an ugly necessity, there are many ways to minimize the confrontation and ...

Customer complaints are an unfortunate reality no matter what type of business you operate. Dealing with angry or upset customers can be difficult, particularly if your staff has never been given a ...

Nearly every company receives a complaint from a customer at one point or another. Handling a customer properly is critical to the success of a company. An organization that handles complaints in the ...

What to expect when you make a complaint about something you saw, heard or read on the ABC What the ABC does with your complaint Will I get a response to my complaint? What if I don’t get a response ...

Consumers whose complaints are handled well by a company become loyal customers and spread positive word-of-mouth. Yet too many companies fail at complaint handling and then fail again in responding ...

Public confidence in Pakistan’s banking sector relies not just on secure transactions, but on professional conduct and effective complaint resolution. When banks fail internally, the consequences ...

João Pedro Almeida explains why rising complaint volumes are only a symptom of deeper operational inefficiencies and how ...