(CX) and consumer behaviour. In 2025 AI went mainstream, but customers stayed stubbornly human, says Liezel Jonkheid, ...

When I first started my career in sales and marketing, I travelled constantly, meeting with customers and prospects. I missed many of my children’s milestones, sporting events, performances, and ...

IBM pushed deeper into the customer experience space with the launch on Thursday of its Customer Experience Lab. The lab brings together various elements of IBM’s expertise, technology and staff to ...

Bad customer service decreases customer loyalty by 28%, according to 9th annual Teleperformance Customer Experience Lab Global CX Survey The survey also revealed that 42% of consumers are more ...

Laying a customer experience foundation boils down to: human-centered design, data-driven insights and value creation. Everyone has a different approach to what works and why when it comes to the ...

Bad customer service decreases customer loyalty by 28%, according to 9 th annual Teleperformance Customer Experience Lab Global CX Survey NEW YORK, Feb. 7, 2023 /PRNewswire/ -- Nearly one third of ...