Abbott and Alderson first introduced the concept of customer experience in the 1950s, and since then, many numerous models, articles and numerous scientific titles have been published. Creating a ...

While CX pros are growing in headcount, they still face many hurdles as they grapple with driving behavioral change with customer experience management. Customer experience management can lead to ...

MIAMI--(BUSINESS WIRE)--Foundever™, a global leader in the customer experience (CX) industry, today announced that it has been recognized as a Leader by Everest Group’s Customer Experience Management ...

NEW YORK--(BUSINESS WIRE)--Mphasis, a global technology company offering consulting, operations outsourcing and enterprise solutions, today announced the launch of the Mphasis Digital Customer ...

Recognized for the 13th consecutive year, the global CX leader continues to set the standard for CXM excellence Foundever®, the next-generation service leader reinventing customer experience (CX), has ...

As industries like banking have been pushed to innovate faster and further, they’ve embraced partnerships with tech companies. These partnerships empower them to fast-track new offerings and meet ...

How to Measure and Improve Customer Service for Growth High-quality customer service is often a defining factor in a company’s success. At its core, customer service is about meeting the expectations ...

Customer service and customer experience (often referred to as CX) are two important terms that business owners and brands need to understand in order to thrive in today's competitive marketplace.

In every sector, technological advances are raising customers’ expectations regarding how they should be able to interact with brands. The banking and finance sector, which has long emphasized product ...

MIAMI — Foundever®, the next-generation service leader reinventing customer experience (CX), has been recognized as a Global Leader in the 2025 Customer Experience Management (CXM) PEAK Matrix® ...