Battaglia is a transformation and operations executive with deep experience across telecom, cloud, and SaaS organizations. Over the course of his career, he has led global teams across North America, ...

The Under 40 awards celebrate a new generation of industry leaders driving growth, innovation and customer experience across ...

The rewards for organizations that succeed at providing omnichannel customer experience excellence are pretty significant. The winners will be those that deliver fast, easy, consistent, personalized ...

DANIA BEACH, Fla.--(BUSINESS WIRE)--IntelePeer, a leading end-to-end conversational AI platform provider, announces that it has been named a winner in the 2025 Excellence in Customer Service Awards, ...

In 2026, the CCO owns outcomes, not sentiment—connecting systems, teams and AI to deliver measurable customer performance.

ORANGE, Conn.--(BUSINESS WIRE)-- Avangrid, Inc. (NYSE: AGR), a leading sustainable energy company and member of the Iberdrola Group, announced today that is has earned the Cultural Transformation ...

Expereo, the world-leading Managed Network as a Service (NaaS) provider, today announces the appointment of Kevin Brown as Chief Operating Officer (COO), reinforcing the company’s focus on operational ...

Due to the rapidly evolving business environment, organizations' survival hinges on their ability to foster a culture that embraces adaptability and continuous learning and places the customer at the ...

PALO ALTO, Calif.--(BUSINESS WIRE)--Talkdesk®, Inc., a global provider of artificial intelligence (AI)-powered customer experience (CX) technology that serves enterprises of all sizes, today announced ...

Insights, analysis, and recognition from Global Banking & Finance Review — excellence and innovation in banking, finance, and ...

In today's fast-paced, digitally driven world, a lot of businesses have started realizing the importance of omnichannel strategies, especially when it comes to serving customers’ demands. Still, some ...

MISTRAS Group delivers customer-centric asset integrity solutions that drive operational efficiency and performance improvement across global industries.