According to the 2023 Gartner Supply Chain Technology User Wants and Needs Survey, customer service and experience (CX) is one of the top three most frequently selected business priorities for ...

Since the dawn of e-commerce, retailers have attempted to solve the complex world of omnichannel fulfillment. But to Bill Thayer, founder and CEO of Fillogic, that may not be the problem that needs ...

Trucking is a high-touch business. Your customers up and down the supply chain must know where their shipments are and when they will arrive or be picked up, among other critical data points along the ...

Consistently providing a high level of customer service and support is proven to establish trust and build long-term business relationships. In fact, DDC FPO's 2024 Customer Service Trends report ...

Discover how supply chain management optimizes production and distribution, reduces costs, and enhances efficiency from raw ...

Customer experience, or CX, has always been not only a focus of much corporate attention but also the differentiating factor of most successful organizations. What has changed in recent years is the ...

SCOTTSDALE, Ariz.--(BUSINESS WIRE)--Increasing product and customer complexity, a diversified manufacturing landscape featuring a broad range of product categories, multiple channels and fulfillment ...

In 2022, I wrote an article called The Best Supply Chain Company You Have Never Heard Of. The article was about Ferguson PLC, a value-added distributor of plumbing and heating products. Ferguson has ...

Historically, in its most simple definition, the “supply chain” division of retail was the one in charge of getting stuff in, maybe storing it for a while — maybe not (cross-docking) — and then ...

BackOps raises $26M Series A to scale AI supply chain workflows, reduce operational costs, and enhance customer service.

ATLANTA--(BUSINESS WIRE)--Logility, an Aptean Company, and a leader in AI-first supply chain planning software, achieved an Overall Ranking of 4.9/5 stars and a 100% Willingness to Recommend in the ...