As we celebrate Microsoft’s 50th anniversary, our annual State of the Partner Ecosystem moment is a great opportunity to reflect on the incredible journey we’ve shared with our partners, employees and ...

Choosing the right Microsoft Dynamics 365 implementation partner is as critical as choosing the platform. This guide explains how to match your roadmap to the best partner model — including mid-market ...

Why is the customer experience so important? Prioritizing the customer experience (CX) is crucial for any company's success. Organizations that are "customer experience-driven" consistently ...

In today's fast-paced B2B environment, the bar for customer service excellence keeps rising. Customers now expect not just solutions but personalized and efficient interactions with the companies they ...

Today’s business environment is tough — as such, customer success has become a crucial aspect of generating revenue. It’s no longer enough to simply acquire new customers; retaining and expanding ...

L-R: Dahnesh Dilkhush, Executive Director – Customer Success, Microsoft India and South Asia moderates a panel on ‘AI in action in the BFSI sector’ with Devang Mody, CEO, Bajaj Finserv Health, Neha ...