DANIA BEACH, Fla.--(BUSINESS WIRE)--IntelePeer, a leading end-to-end conversational AI platform provider, announces that it has been named a winner in the 2025 Excellence in Customer Service Awards, ...

CoSupport AI is a company that designed and implemented the next-generation platform purpose-built to transform how businesses approach customer service. With the official launch of an all-in-one AI ...

Rising expectations for rapid responses are draining the life from asynchronous customer support, according to a new study by a global customer support platform for e-commerce brands and online ...

ChatSpark has launched AI Operator, a new agentic operations layer that enables customer service teams to manage, ...

CustomGPT.ai can be integrated into Windows-based customer support systems to handle routine queries 24×7. An automated customer support offers several benefits for both businesses and customers. This ...

Artificial intelligence (AI) is transforming customer service from a reactive, labor-intensive function into a proactive, data-driven advantage. With the rise of —ranging from intelligent chatbots to ...

ServiceNow Inc. today introduced a new customer relationship management platform and two tools that will make it easier for customers to use artificial intelligence agents. The software maker detailed ...

Salesforce on Monday announced the acquisition of Fin, an AI customer service platform, as it moves to help companies become agentic enterprises in a next move that ties customer service to media ...

Residential, commercial and industrial energy customers across Massachusetts and New York are set to benefit from Kraken’s revolutionary customer engagement and billing platform Kraken’s ...

NEW YORK--(BUSINESS WIRE)--EasyVista, the global technology company dedicated to empowering IT, today announced it has been recognized as a Customers’ Choice vendor in the 2025 Gartner Peer Insights™ ...

Modern CX depends less on where data lives and more on how signals, AI, and governance come together at decision time. For much of the past decade, customer data platforms (CDPs) were positioned as ...