Customer delivery personas — yes, they’re really a thing, and they can help you drive top- and bottom-line growth. As we head into the peak holiday season, retailers are bracing for the surge of ...

When it comes to ecommerce delivery, customer expectations are constantly rising. Almost half of shoppers (46%) said the choice of a convenient and personalized delivery service is a key factor in the ...

Earlier this month, a DoorDash driver was caught on camera dropping a chicken wing onto the concrete before picking it up and ...

Consumers quickly came to rely on apps like DoorDash and Uber Eats to conveniently deliver food to their homes and workplaces during the pandemic–and the trend shows few signs of slowing down.

COVID-19 closures and the accompanying digital transformation revolution led more restaurants to embrace delivery service, mostly through food service apps like GrubHub, UberEats, Deliveroo, and ...

A recent incident involving a Domino's delivery driver and a customer has sparked an online debate about the "appropriate" reasons for using the convenient delivery service that many food services ...

Some jobs require face-to-face interaction with others. Unfortunately, this can sometimes lead to bad interactions with customers. This one’s for our customer service, food, and delivery workers; we ...

Anyone who has been involved in the process of managing the delivery of big-and-bulky items such as exercise equipment, large appliances, furniture, construction materials, or medical equipment knows ...

This disgruntled driver dropped some serious food for thought. The sweet taste of revenge was fast-quashed by the bitter bite of humble pie for one food deliverer, who wrote an unsavory letter to a ...

Discover the challenges and importance of last mile logistics, the final step in delivery, impacting e-commerce, telecommunications, and cryptocurrency transactions.