Research from Twilio (NYSE: TWLO), the infrastructure for customer engagement in the AI era, shows a stark perception gap in the public sector: while 88% of government organizations rate their citizen ...

It’s a digital-first world. Whether for sales assistance, customer service, or general information, customers increasingly prefer engaging with businesses through websites, web chats, or messaging ...

The digital landscape is evolving at a rate most of us can't comprehend. Back in 2001, futurist Ray Kurzweil wrote, "We won't experience 100 years of progress in the 21st century — it will be more ...

The Coca-Cola Company's KO digital transformation is evolving from a marketing support tool into a core pillar of its ...

Employee engagement has reached an 11-year low after declining steadily since 2020. This is happening at the same time that the market for employee engagement solutions grew by more than 15%. Clearly, ...

The seven elements of digital literacies model from Jisc represents a useful visual/model for those of us who teach, speak, and write about all things digital. When you think broadly about each of the ...

Hospitals and health systems have been discussing digital-first patient engagement for a while now, but fewer organizations than you might think have made huge strides forward on that front. Likewise, ...

Digital Onboarding, a SaaS company specializing in helping financial institutions strengthen relationships with customers, secured $58 million in growth capital from Volition Capital to continue ...

Earlier this week, Wingstop rolled out a limited-time Sweet Heat Chamoy flavor featuring a Tajín Chamoy drizzle, plus a Chamoy Ranch dip and Fanta Summer Punch, after first giving early access to Club ...

In the ongoing quest to stay relevant in a world dominated by digital natives, just about every major museum has rolled out some form of interactive technology within its program. We’ve seen numerous ...

This happened to me a few days ago. I am talking to a Gen Z (born between 1997 and 2012) on the phone about a trip we were planning. She seemed fragmented, texting her parents while speaking with me, ...