Add Yahoo as a preferred source to see more of our stories on Google. Ricardo Martinez II spent more than a decade as a 911 dispatcher, handling thousands of emergencies as US 911 centers face a ...

The Bowling Green Police Department has implemented a new non-emergency dispatch system designed to help dispatchers prioritize more immediate situations.

Las Vegas Metro Police have identified an opportunity with the Las Vegas, Clark County, and North Las Vegas Fire Departments to combine 911 services in a new facility.

Experts say differences in nurse line oversight, response-time standards and dispatch protocols across U.S. cities could affect how quickly patients receive care ...

A Seattle woman waited more than 10 hours for a nurse-ordered ambulance, raising concerns about the city’s 911 nurse triage system and response standards.

Non-emergency calls to the San Diego County Sheriff’s Office are being answered by an artificial intelligence processing system beginning this weekend, in an effort to reduce waiting times for callers ...

Two Southcentral Kentuckians are among 28 new public safety dispatchers graduating from the state’s latest training academy class. Gov. Andy Beshear announced Friday that the graduates completed ...