When it comes to the hotel experience, there are a few things that have evolved over the years. For instance, these days, you’re more likely to see the implementation of sustainability measures (notes ...

Most travelers assume hotel upgrades are reserved for celebrities, loyalty program elites, or pure luck. The truth is a ...

Ever wondered what the person at the front desk is really thinking when checking you into a hotel? I spoke with half a dozen current and former hotel front desk staffers who shared their pet peeves, ...

Hilton has put a child-sized robot concierge behind the front desk as part of a pilot project with IBM's supermachine, Watson. Named after Hilton's founder Conrad Hilton, "Connie" can be used by ...

Looking to get more out of your hotel stay? We got these insider tips from some front desk staff about how to improve your experience, avoid problems, or at least not get them angry at you: We get ...

LAKE PLACID – Mirror Lake Inn Front Desk Supervisor Lauren Ruppert believes the two top reasons why people return to a hotel like hers is for cleanliness and friendliness And that’s why, she estimates ...

The front office of a hotel is perhaps the most important area of the organization. The employees that make up his department are the first and sometimes only representatives of the establishment with ...

We interviewed hotel front desk clerks and managers to learn some insider secrets, and many of them have to do with money matters. Be prepared for your next hotel stay by knowing what will cost you ...

Hotel stays can be ruff. Except when it comes to one Hilton hotel in Milwaukee, Wisconsin, where an 8-month-old miniature Goldendoodle named Millie serves as a “canine concierge” to help greet hotel ...