TechRepublic

5 Types of Call Centers to Attract and Serve Your Customers

5 Types of Call Centers to Attract and Serve Your Customers Your email has been sent Discover how you can leverage different types of call centers to improve customer support and enhance operations.
Business Wire

Syntheia Enhances Inbound Customer Calls with AI-Powered Virtual Assistants, Positively Impacts Sales and Customer Satisfaction

TORONTO--(BUSINESS WIRE)--Syntheia Corp. (“Syntheia” or the “Company”) (syntheia.ai), CSE – SYAI, Syntheia, a Canadian leader in conversational AI SaaS, is transforming customer service by delivering ...

How Batula AI Is Redefining Customer Calls for Small Businesses

Betula AI combines large language model technology with voice-based interaction to create a virtual assistant that can answer ...
Newsweek

Dialing up Protection: The Rising Importance of Inbound Authentication in Call Centers

With every new layer of security, fraudsters look for their next way in. As the government implements a variety of controls in digital channels for identity and device proofing, fraudsters seek new ...
Insurancenewsnet.com

Patent Issued for System And Method For Managing Routing Of Customer Calls To Agents (USPTO 10,769,538)

“In many call centers, the agents answering calls are organized into a plurality of groups or teams, with each group having primary responsibility of the calls in one or more call queues. Different ...
recordnet

BrokerCalls Expands Access to High-Intent Final Expense Consumers Through Secure, TCPA-Compliant Inbound Call Connections

BrokerCalls today announced the expansion of its high-intent Final Expense inbound call and transfer solutions, reinforcing its position as a partner for insurance agents and agencies seeking to ...