CRN Test Center engineers recently evaluated UCN's inContact and were highly impressed with its built-in functionality and user-friendly GUI. Engineers were able to map standard call flow processes ...

Recent changes implemented by the FCC to the Telephone Consumer Protection Act (TCPA), including new cellular telephone restrictions, have many companies looking for ways to remain compliant. The ...

By integrating the Govolution Call Center Payments module with NICE inContact CXone Omnichannel Routing and Interactive Voice Response, contact centers can accept credit card payments via both ...

inContact and partner ClearView have entered into a strategic relationship to market inView which helps contact centers reduce costs and gain maximum visibility in order to better manage operations.

inContact, a provider of on-demand call center software and call center agent optimization tools, today released Plugin Agent, which enables integration between the its cloud-based call routing ...

CXone selected for elasticity and scalability to handle increased call volume during COVID-19 outbreak Demonstrating the speed and agility that the cloud offers, NICE inContact CXone was implemented ...

RingCentral taps inContact as contact center partner, enables seamless on-net calling from one cloud to the other. Instead of acquiring a cloud contact center vendor, RingCentral has teamed with ...

NICE inContact this week released the Spring 2019 version of its CXone cloud-based contact center software. It features multiple artificial intelligence-powered updates for smarter customer and agent ...

In the US, customer experience software developer NICE is to acquire call center software specialist inContact for around $940m. inContact offers automated call distributor software, computer ...

By integrating the Govolution Call Center Payments module with NICE inContact CXone Omnichannel Routing and Interactive Voice Response, contact centers can accept credit card payments via both ...