Highlands Ranch, CO /PRNewswire/ - Field Squared, Inc.™, the industry's first Field Service Management Process Automation Platform, has released its infographic: Three Benefits of Spatial Field ...

Customer service via social media, or “social care,” could be one of the more underestimated trends in 2013. According to Nielsen, about half of social media users partake in social care, a trend that ...

Social customer service is important for building loyal customers, managing online reputation and helping to grow revenue, an infographic from Ambassador, a referral tracking and management software, ...

There are a variety of reasons a company would want to shift business or IT services from an in-house to an as-a-service model. A new research report from ZDNet's sister site, Tech Pro Research, ...