To be successful, companies must establish a strategic plan that reviews internal and external factors. A SWOT analysis is the most common method used to determine a company's "Strengths," "Weaknesses ...

The basic law of supply and demand that you learned in college is playing out at your small business: In a good economy, in which jobs are plentiful, competition for employees intensifies and ...

Whether you realize or not, your business’ customer service is directed at more than one type of customer. You have external customers: the people who pay for your goods and hire your company to ...

What would it be like to be initiated fully by your own internal authority? Most of us don’t even think about whether or not we are listening to an internal or an external authority. But we are—one or ...

Proactive small-business owners implementing a mergers and acquisitions strategy to grow enterprise value need to consider all financing options to fund their aspirations. Depending on your industry, ...

The internal and external customer nomenclature has existed for decades. The external customers don’t work for your company; they’re the folks who pay for a new install or a repair. The internal ...