Here's a fun fact to ruin your day: Your car isn't painted with "Toyota paint" or "Ford paint." If you've ever gone into a body shop after a parking-lot kerfuffle and demanded the shop use "genuine ...

So the other day, I broke my own cardinal rule and got a belt buckle too close to a customer’s car. You’re right. I chipped the paint. Let’s turn a tragedy into a teaching moment and talk about ...