Conversational AI stands out from legacy rule-based chatbots in how it understands nuance, context and follow-up intent.

One of the most effective ways to leave a positive impression with a customer is through excellent customer service. And while the human element of business-customer relationships is still key in ...

ChatGPT, Claude and Gemini are smarter than you think, you just need to know how to ask for what you want. From desktop to mobile, chatbots are everywhere. Yet, most people barely scratch the surface ...

ZDNET's key takeaways Gemini and Grok lead AI chatbots in growth, Comscore found.The key appears to be high-value upgrades.But AI tools ultimately "map to different moments." When you think of the ...

Chatbots have everybody talking – both about chatbots and to chatbots. What’s sometimes lost in the conversation, however, is much acknowledgement of the security risks this beguiling interface ...

More and more people are turning to ChatGPT or other AI chatbots for advice and emotional support, and it’s easy to see why. Unlike a friend or a therapist, a chatbot is always available, listens to ...

Siri, Alexa and other virtual assistants are turning from clunky robots into smart agents, while $500 bln OpenAI may be ...

When summarizing facts, ChatGPT technology makes things up about 3 percent of the time, according to research from a new start-up. A Google system’s rate was 27 percent. Amr Awadallah, the chief ...

Dr. McBain studies policies and technologies that serve vulnerable populations. On any given night, countless teenagers confide in artificial intelligence chatbots — sharing their loneliness, anxiety ...

Chatbots powered by artificial intelligence are emerging as meaningful tools in remote patient monitoring and chronic disease management, with the potential to improve diagnostic accuracy, support ...

How Google Keeps Company Data Safe While Using Generative AI Chatbots Your email has been sent Google’s Bard, one of today’s high-profile generative AI applications, is used with a grain of salt ...

Freedom Bank Kazakhstan, a part of Freedom Holding Corp., a NASDAQ-listed finance and technology group, received the award in ...