One of the most difficult things to do is to de-escalate an angry or menacing customer in a busy waiting room of a government agency. We need to be conscious of the safety of both co-workers and ...

The 1970s gave birth to Earth Day and the environmentalist movement. Since then, society at large – including the fire service – has been reducing, re-using and recycling as they “go green.” In the ...

Michelle Bloor does not work for, consult, own shares in or receive funding from any company or organization that would benefit from this article, and has disclosed no relevant affiliations beyond ...