The pandemic taught us all how to work differently. This includes call centers, which have had to adapt to managing agents from afar. The change in the work environment requires new behavior, ...

A number of companies offer support to call centers based in employees’ homes. When they’re not on the road for a service call, but they are on the clock, field technicians for Aspect Software pitch ...

Customer help desk management provider Zendesk on Monday unveiled Zendesk Voice, a new feature that lets customers set up cloud-based call centers for much less money than old-school call centers.