Previous research findings have shown that exclamation marks make comments seem generally more positive. People also use them ...

Business leaders and employees make dozens of communication choices each day, from what to say to how to say it. In a recent research paper, we (three academics) focus on one such small ...

I was scanning the first draft of an all-staff office memo I had written the other day, trying to strike the just-right balance between exuberance and self-dignity. I reserved the most scrutiny for my ...

At first glance, my emails are polite and warm, after all "I'm just checking" in on a deadline but "no worries either way".

Too much of a good thing can be bad, and it seems that we are seeing an overabundance of exclamation marks! They are usually used after an interjection or exclamation to indicate strong feelings!