Most business leaders are all too familiar with the challenges of protecting their organizations from hackers and spammers. But what do you do when legitimate customers are the ones participating in ...

Friendly fraud — which refers to customers requesting a refund for an otherwise legitimate payment — is getting worse, increasing the danger of financial losses and the risk of security overreach to ...

OMAHA, Neb.--(BUSINESS WIRE)--'Friendly fraud’ is expected to increase by 25% between Thanksgiving and Cyber Monday, according to an analysis of billions of transactions of global eCommerce businesses ...

CHICAGO (WLS) -- It's easier than ever now to get fraudulent charges reversed from your credit or debit card, especially in a new world of data breaches at stores including Target and Jewel. But the ...

Some card details on this page may be out of date. Kendra Graham -- owner of Kendra’s Gems-- found out that after shipping merchandise to two different customers, they disputed the purchases with ...

"Friendly fraud" or "first-party fraud" happens when a customer disputes a legitimate charge they made on their credit card, debit card, or another payment method. Some people do this by accident, ...

Friendly fraud has become a pressing issue for businesses, particularly in the fast-evolving world of e-commerce. This, according to a new report released by Juniper Research. Unlike traditional fraud ...

The rise of e-commerce has been a lifeline for small businesses, paving the way for innovation and growth opportunities. On the opposite side of the coin, the explosive growth of the digital economy ...

Chances are you’ve spotted odd-looking charges on your credit card statement, which prompted you to seek a refund from your issuer. Around 50% of consumers investigated a transaction they made in the ...

Your browser does not support the video element. Your browser does not support the video element. Most people have, at some point in their lives, made an "oops ...

Retail has spent the last decade perfecting frictionless commerce through one-click checkouts, instant refunds and no-questions-asked returns. But the same systems designed to remove doubt and delay ...

When a product you ordered online arrives and it's not up to par, you might contact the merchant to address the problem. Stream NBC 5 for free, 24/7, wherever you are. However, what happens if you ...