A new Gartner survey finds customers are roughly three times more likely to turn to third-party GenAI tools than company chatbots for customer service issues. Customers aren't rejecting AI. They're ...

It’s hard to believe that just a few years ago, Large Language Models (LLMs) like ChatGPT, Claude, and Gemini weren’t widely used—or used at all! Now organizations and corporations in every industry ...

When providing information about countries with restricted speech, the AI models behind chatbots and agents often sidestep prompts or offer responses trained on censored materials. AI has sparked ...

SINGAPORE—Regulators in China have found unexpected common ground with their counterparts in California and New York: Humans need to stop falling in love with chatbots. But while American lawmakers ...

Businesses spent big on AI to answer their customers. The customers had other ideas. People are approximately three times more likely to use a third-party GenAI tool, such as ChatGPT, than a company’s ...

Elon Musk’s artificial-intelligence startup xAI has sued a South Carolina man arrested earlier this year on charges of sexually exploiting minors, alleging he misused the company’s AI system Grok to ...

A prescription refill program that quietly launched in Utah earlier this year has kicked off a big medical debate: Is artificial intelligence ready to take over tasks that, until now, could only be ...

A.I. chatbots are not just a propaganda tool for violent extremists but are aiding in bomb construction and attack planning, new research finds. By Dustin Volz and Eric Schmitt Reporting from ...

If you feel like you or someone you know is in immediate danger, you should call 911 (or your country’s local emergency line) or go to an emergency room to get immediate help. Explain that it is a ...

To determine the best AI chatbots for customer service, CNBC Select analyzed over a dozen services. We narrowed down our ...