The customer is always right. It's the first rule of customer service, one that often means "I'm sorry" is the de facto response if mistakes are made. But a new study published in the Journal of ...

The Trump administration wants customer service back in America. The awkward truth is that AI may get there first.

The Trump administration announced that the company, a pharmacy benefit manager, had agreed to make significant changes to its practices. By Rebecca Robbins and Reed Abelson The reporters have ...

USA TODAY and Plant-A Insight Group have partnered to identify financial services companies with the best customer service. The list honors the top 500 companies in the sector. Managing finances can ...

Authorities say a Blair County sex offender is facing new charges after he allegedly sent a nude image of an underage girl to a teenage boy in Louisiana and the FedEx confirms closures of Duncansville ...

Chewy, Navy Federal Credit Union and Aldi lead a group of 750 companies recognized for delivering the best customer service in America, according to a study by USA TODAY and its research partner Plant ...

CAMBRIA COUNTY, Pa (WJAC) — A locally-owned pharmacy chain is alerting customers to an impending change after the company was recently notified that a national pharmaceutical group is planning to ...

Most of us have been on the other end of one of these calls… we have a problem, and a call center representative is talking to us like a robot. But in this story, we get to hear the other end of a ...

Customer service isn’t a team. It’s how your whole company shows up for your customers, especially when no one’s watching. True customer service is a company-wide culture, not a department, remembered ...

Over the past two decades, customer experience (CX) has evolved from a novel concept to a core organizational function. Once a rallying cry for putting the customer at the center of business strategy, ...