To determine the best AI chatbots for customer service, CNBC Select analyzed over a dozen services. We narrowed down our ...

A new Gartner survey finds customers are roughly three times more likely to turn to third-party GenAI tools than company chatbots for customer service issues. Customers aren't rejecting AI. They're ...

Eri Petherbridge, a psychology student in Boone, N.C., was going to therapy three times a week when her therapist suggested she start using an artificial-intelligence chatbot for support between ...

After beta-testing a model for library fulfillment in late 2025, Seattle-based ThriftBooks has launched LibraryAdvantage, a program for ordering everything from new releases to out-of-print editions.

This year’s Digital News Report marked a notable milestone: for the first time, social and video networks overtook news publishers as a source of news globally. As audiences continue to migrate toward ...

About 60% of U.S. adults say they read AI summaries at the top of search engine results, while about 30% say they don’t, and 10% are unsure. When a Google AI Overview accompanies search results, ...

If you're looking to escape ChatGPT or welcome it with open arms, here's how to export and import your data. Millions of people use ChatGPT as their go-to AI chatbot every day, but the competition has ...

The takeaway: Despite the apparent growth of an anti-generative AI movement, more Americans are using chatbots than ever before, according to a new survey. But somewhat paradoxically, just 16% of ...

This study is Pew Research Center’s latest effort to explore how Americans use and view artificial intelligence (AI). The study also dives into who uses chatbots and has smart home devices with AI ...

Blake has over a decade of experience writing for the web, with a focus on mobile phones, where he covered the smartphone boom of the 2010s and the broader tech scene. When he's not in front of a ...

The South Florida Water Management District's Python Elimination Program rewards hunters for removing the invasive snakes. In May 2026, contracted hunters eliminated 315 python eggs from the ...

A developer went viral for reconfiguring Chipotle’s customer support bot into a coding assistant, and providing the playbook for others to do the same to other chatbots. Reading time 4 minutes After ...