I'm looking at cancelling my Virgin Media contract (contract itself expired a few years ago) and signing up again as a new customer. A new customer deal is offering my current speeds for 1/3 of the cost.

Qualifying As A New Customer Will I qualify as a ‘new customer’ with Virgin Media if I’ve not had a contract with them for at least 18 months? Perhaps they should have deals for ‘returning customers’. …

Mar 18, 2025 · 1. Call Virgin Media Customer Support: Dial 0345 454 1111, or 150 on a Virgin landline and when the automated system starts, repeatedly say Speak to an agent or Speak to a human. This …

Hello sheppardjulie Thanks for taking the time to post on the forum regarding your contract, renewal offer and cancellation, it's disappointing to hear we weren't able to offer you a package suitable. …

Discussion on canceling Virgin Media contract, waiting period, and rejoining as a new customer.

You should contact the retentions team and either negotiate a new deal or palce a cancellation request with them. T he best method and time to contact them is to call 150 from a Virgin landline or mobile, …

Virgin definition of a new customer I spoke to VM customer services and was told that virgin accounts are “residential”meaning that I can’t cancel and get my spouse to sign up as a new customer. If I …

It's highly likely that VM will want all your existing equipment returned, and new equipment to be supplied for what is effectively a new install. This would mainly present issues with the TV service, …

Jan 22, 2025 · Hello, Virgin media as expected have hiked our prices up by more than double and after some negotiations on their live chat service, they can’t meet me at a good price. If we were to sign …

Find out how to contact Virgin Media and get assistance with your account or troubleshooting tips.