Unlike traditional outsourced contact centers, we prioritize aligning your investment directly with business outcomes. Our pay-for-performance model ensures that experts are compensated only …

At Directly, we offer an environment where we celebrate each team member and learn from one another. We are focused on hiring, developing, and retaining the most talented individuals by …

The Directly platform is a powerful combination of AI, machine learning and predictive technology that delivers remarkable customer experiences.

Whether you have a specific initiative or are looking to improve your overall support organization, we can help.

Directly now enables secure, private, 1-to-1 conversations between certified experts and customers to resolve complex inquiries that may require account and transaction information such as order history.

A new feature we released this week lets experts upvote or downvote other experts’ answers. This is an addition to the existing interaction mechanisms that all work together to inform Directly’s routing …

We leverage AI & machine learning to automatically serve answers, written by experts, to solve repeat questions.

Sep 14, 2017 · They’re all super-active members of the Nextdoor community, who use Directly to answer customer support questions for their fellow members. Learn more about these amazing …

Directly is a pioneer in customer service for many of the world’s leading brands. Customer service leaders partner with Directly to support customers with cutting-edge AI and on-demand customer …

After experts are approved, they are invited to join the Directly OnDemand platform and complete a series of customized educational courses, curated by our skilled professional education team.